Parents Pride » OPT- Transportation

OPT- Transportation

 

Call the DOE

You can contact the DOE’s Office of Pupil Transport (OPT) for students in grades K-12 at 718-392-8855 or email us at pupiltransportationteam@schools.nyc.gov when:

  • there are ongoing issues with the route, like an overloaded or frequently delayed bus.
  • your child was hurt—or there was another incident—on a bus.
  • you have a concern with a driver, attendant, bus company, parent and/or student.
  • Your child cannot be located or was placed on the wrong bus.
  • our child is turning five and is still listed under their Pre-K site.
  •  

OPT is available for calls Monday-Friday, from 5:30AM to 7:30PM. Lines are also open on weekends during peak periods of the year:

  • before school opening in September
  • In late June before summer school begins